COVID-19 Corona-virus Response Plan
Concierge Buyers Advocates prides itself in providing a quality service to our home buyer and investor clients. We keep our interactions with our clients professional and will be a socially responsible business.
Over the past few months, we have been monitoring the ever-changing COVID-19 virus situation, to ensure we are taking the necessary and appropriate measures to protect the health and well being of our clients, property vendors, contractors and fellow real estate agents, at the right time.
Melbourne Stage 4 Restrictions update
As a result of recent updates and recommendations from the World Health Organisation, and the Victorian State Government, we have made the difficult but important decision to minimise human to human contact wherever possible.
1. This means that we will minimise face to face interactions with our clients, home owners, tenants, contractors and other real estate agents, to allay their concerns, until further notice effective from Monday 16th March 2020.
2. Property inspections for vacant properties will continue, pending further updates from the WHO and / or the Victorian State Government. However, where properties are occupied (either tenanted or owner occupied), we cease all on-site inspections if the occupants are on-site, to limit the human to human contact. This has been the policy effective from Monday 1st June 2020.
3. We will avoid face to face meetings with clients, vendors, contractors or other real estate agents, if they have returned from international or interstate travel or if they have been in contact with anyone who's returned from international or interstate travel in the 21 days prior to the meeting. To ensure this, we will be asking for travel history from everyone whom we meet. Where possible, meetings and discussions will be conducted over the phone or via teleconference.
We ask for your understanding, in our decision to adopt these actions. It is necessary to help limit the spread of this virus.
For Our Clients
For our current and ongoing clients, thank you for having your trust in us, you've made the right decision. We want to reassure you that we are still committed to working extra hard to ensure your property purchase is going as planned, and that there will be no other disruptions to our services at this stage. As always, we will keep you updated on the progress of your property purchase.
Our decision to limit human to human contact is only temporary, and we will be back to business as usual, once the situation is under control.
Thank you for your understanding. Let us work together to get Melbourne, Victoria, and Australia through this situation.